Refund policy | CINNAPAWS

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Returns & Refunds policy

If you are not entirely satisfied with your purchase, you may request a return and refund
of your original purchase or you may request an exchange.
To be eligible for a full refund, returned items must be shipped with the shipping carrier
within 21 days from the date they were originally delivered AND:
Be in new condition
Include all original packaging and original tags still attached
Be free from any chewing
Items returned that do not meet the above criteria may be rejected altogether.

Once the item(s) are received by our warehouse and inspected, a refund will be issued.
Please allow 3-5 business days for the refund to come through on your account.
To initiate a return, please email us at woof@cinnapaws.com with your name, order
number, reason for return/exchange. Once we receive your request, we will share will you the return address.

Return Shipping
Customers will organize their own return shipping to the address provided following their return request. Return shipping will be at the customer’s expense.

Exchange Policy
Our exchange procedure involves returning the product(s) from the original order for a refund and placing a new order for the product(s) needed.
Standard return policy applies and customer organizes and pays for their own
return shipping.
To exchange, return the original product for a refund and place a new order.

Refunds
Once we receive your item, we will inspect it and verify that the items are still in new
condition. You will then be notified of the status of your refund by email. Please note, this process may take a few business days after the return shipping tracking shows
“delivered.”
If your return is approved, we will initiate a refund to your original method of payment
(e.g., credit card or PayPal account or Bank Account). The time it takes to see the refunded amount appear back in your account depends on your payment providers policies.

Changes to these Policies
We may update these shipping and return policies to reflect changes to our practices or for other operational, legal, or regulatory reasons.